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A Methodology for Evaluating User Perceptions of the Delivery of ICT Services: a comparative study of six UK local authorities
Methodology User Perceptions ICT Services UK local authority
2009/12/9
Evaluating and managing the effective delivery of ICT services is an issue that has been brought into sharper relief recently. This has been particularly prevalent in the UK public sector where the gr...
The Value of Mentoring in Facilitating the Retention and Upward Mobility of Women in ICT
Mentoring Facilitating Retention Upward Mobility ICT
2009/12/7
The low employment and poor retention of women in the Information and Communication Technology (ICT) work force remains a serious issue at a time when there is a shortage of skilled ICT workers. Effec...