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The Zaragoza City Council Website: A Citizen Assistance Service
The Zaragoza City Council Website Service
2009/2/28
The Web has become anincreasingly more commonplace tool for the exchange of information andknowledge among members of society, and it is now a critical channel inZaragoza City Council’s citizen intera...
ITIL V3: The Past and The Future. The Evolution Of Service Management Philosophy
ITIL V3 The Past The Future Service Management Philosophy
2008/2/28
Althoughthe contribution made to ITIL (Information Technology InfrastructureLibrary) by version 3 over version 2 cannot be considered as a radicalchange in direction, it does represent a step forward ...