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Implementing IT Governance Ad@pting CobiT, ITIL and Val IT: A Respectful Caricature
IT Governance Ad@pting CobiT ITIL Val IT A Respectful Caricature
2008/2/28
Inthis article we present some guidelines for the combined use of threereference models and a series of points and criteria to be consideredin respect of their complementarity.
PMBOK and PRINCE 2 for the Management of ITIL Implementation Projects
ITIL Implementation Projects
2008/2/28
Inthis article we analyse a compilation of tools and techniques producedby a working group coordinated by itSMF Spain with a view to providingprofessionals involved in projects implementing ITIL best ...
ITIL V3: The Past and The Future. The Evolution Of Service Management Philosophy
ITIL V3 The Past The Future Service Management Philosophy
2008/2/28
Althoughthe contribution made to ITIL (Information Technology InfrastructureLibrary) by version 3 over version 2 cannot be considered as a radicalchange in direction, it does represent a step forward ...